At Haute Lady, we ONLY sell 100% authentic items - guaranteed. Earning your trust by selling guaranteed authentic products is of the utmost importance to us!

Our dedication to authenticity means that each item undergoes multiple authentication checks before it arrives at your home. The first check begins with our trusted suppliers and business partners around the world. We only source items from partners who verify authenticity prior to selling any items to us.

After purchasing from our trusted supplier network, Haute Lady verifies authenticity again through our partnership with Entrupy Authentication, the industry leader in luxury authentication services. 

All items we sell on consignment are also verified by Entrupy after we receive the item from the consignor, and before we list the item for sale.

Entrupy uses a state-of-the-art system that combines cutting-edge AI software with professional authenticators who have more than 20 years of experience. The technology analyzes highly magnified images of each bag, comparing them against millions of records in an extensive database. This AI continuously learns and adapts, keeping pace with the evolving world of luxury goods. 

Entrupy has a 99.1% accuracy rate. While it is highly unlikely that an item will be misidentified, in the rare instance an item is found to be inauthentic, Entrupy will provide full reimbursement for the cost of that item. Learn more about their financial guarantee here.

For non-handbag items, we use other third-party trusted authentication services like Real Authentication or Legit Grails to authenticate. 

Your handbag purchase will include an authentication certificate from Entrupy, or from other authenticators like Real Authentication or Legit Grails for items like jewelry and accessories.

We stand by the authenticity of all of our items. All items sold by Haute Lady are guaranteed 100% authentic, and will include a third-party authenticity certificate and/or original receipts with your purchase.

In the rare instance of suspected inauthenticity, buyers must provide proof of inauthenticity from a reputable third-party authenticator within 48 hours of delivery, as indicated by the package tracking. 

Authenticity proof is only accepted from credible and licensed authenticators. Sales associates, friends, or websites showing authenticity examples are not considered valid sources.

If you believe your item may be inauthentic, please obtain a second opinion prior to reaching out to us. We cannot and will not entertain authenticity concerns unless you have first obtained a legitimate certificate from a reputable third-party authentication service. 

We encourage any buyers feeling hesitation about buying a pre-owned item to obtain a second opinion for extra peace of mind if they so choose.

No, we are not affiliated with any of the brands we sell.

All brand trademarks are the registered trademark of those brands.

All images posted are original works of art by The Haute Lady, LLC.

Every item includes detailed photos and descriptions to help you clearly understand what to expect. All items are carefully inspected prior to listing, and any flaws or call-outs are photographed and listed in the description. The item’s condition ranking will also be listed in the item’s description.

Make sure to examine photos closely before making a purchase. If a flaw is visible in a photo but not mentioned in the description, it is not considered misrepresented. You are welcome to request additional photos or videos of the item by emailing hellohautelady@gmail.com if you so choose.

Please remember that all items are pre-owned, unless explicitly stated in the listing. This means that each piece carries its own unique history, showcased through the item’s imperfections. By shopping with Haute Lady, you’re giving someone’s former beloved treasure a second chance at life, and thus a new chapter in its story. 

Yes! Below is a recap of how we label our products:

Pristine - Mint/pristine condition, new or never used. Will sometimes include the original box and/or dust bag (with or without tags).

Excellent - Little to no noticeable signs of wear.

Very Good - May show some slight wear and signs of use, but still has a lot of life left. Slightly worn corners, creases in leather, and tarnished hardware may be visible.

Good - Moderate signs of wear. Surface scratches, darkening in handles, and other indications of wear may be visible. Be sure to check all photos in the listing.

Fair - Noticeable signs of wear and/or flaws. Make sure to carefully inspect all photos. We typically recommend considering sending bags in Fair condition to a bag spa for repairs or to improve their appearance. Opting for a fair condition item presents a chance for substantial savings, especially because you can score a great deal that can be lovingly restored for much cheaper than buying the same item in a higher-ranked condition. Some of our Haute Ladies actually prefer “Fair” condition bags so that they can get the best deals!

*We do not accept or sell any items in a condition ranking below “Fair.”

We proudly source all of our 100% authentic items through a global network of trusted suppliers, wholesalers, personal shoppers, other trusted resellers, and our business partners abroad. We also source through our existing customers who are interested in selling their bags through consignment services.

After spending many years on the buyer side of luxury resale, Haute Lady built up a strong network in the global reseller community. Through this network, we established contacts around the world who have access to some of the highest quality, lowest priced inventory available. Our network is built on trusting relationships with individuals and companies who have long-standing strong reputations and credibility in the luxury resale world.

We are proud to pass along the savings we find on the deals we source from our partners by keeping our margins low.

We understand how daunting it can be to find the perfect luxury bag. At Haute Lady, we are passionate about helping you find THE bag of your dreams at the right price!

We offer two types of sourcing, or as we call it - “personal shopping,” services:

Wish List Request: Are you searching for a particular bag, but cannot seem to find it at a good price? Is there a specific brand you’re hoping to buy soon? Let us know what styles you’re looking for by filling out our Personal Shopping form and be sure to select the option for “Wish List Request.” We will try to keep an eye out for the item as we source new inventory and will let you know if we source any for our store. While we cannot guarantee we will find exactly what you’re looking for with Wish List Requests, it is always helpful to know what our Haute Ladies are shopping for so we can keep an eye out as we buy new inventory. This is a free service and is a good fit for a more casual shopper.

VIP Shopping: Is a particular luxury bag keeping you up at night because you cannot stop thinking about it?! Are you shopping for a gift for a loved one, but know nothing about designer brands? We are here to help! With our VIP Shopping service, we will work with our trusted partners, supplier network, personal shoppers and wholesalers to find you the exact item you’re looking for. We may even search luxury social communities and will leave no stone unturned in our search! This service requires a finder’s fee and deposit. To learn more and submit a request, visit our Personal Shopping page.

We love hearing what items are on your wish lists! Please note that a Wish List Request is used for us to keep a running list of items our Haute Ladies are looking for while shopping, and we may not respond to your request unless we see an item we feel may match with something you’re looking for.

A Wish List Request is meant to be a place to let us know what items you are most interested in so that we can try to source more of them when and if we can.

If you are hoping to buy a particular item and are ready to put down a deposit for it, you can use our VIP Shopping service to ensure we find that item for you. Please do not submit a request for VIP Shopping if you are not yet in the market or prepared to buy the item. We do not offer VIP Shopping services for shoes, clothing or items with a market value below $2,000.

If you are looking for a particular item, whether it be for yourself or as a gift for a loved one, and are ready to purchase that item immediately, please fill out our Personal Shopping request form, and select “VIP Shopping.” 

With our VIP Shopping service, we will work with our trusted partners, supplier network, personal shoppers and wholesalers to find you the exact item you’re looking for. We may even search luxury social communities and will leave no stone unturned in our search! 

This service requires a finder’s fee (10% of which is non-refundable), a deposit, and to sign our VIP Shopping contract (link to contract). 

The process of working together for VIP Shopping is as follows:

1. Fill out the Personal Shopping form and select “VIP Shopping.” We will be in touch within 2 business days to kick off the process. Depending on the complexity of the request, we may need to schedule a video chat to discuss more in person. Get excited, this is the first step towards finding your perfect luxury item!
2. After we are aligned on what you are looking for, you will need to sign our VIP Shopping Contract (link to contract) and then send us a deposit for 50% of your maximum budget for the cost of the item, plus a finder’s fee of 10% of the total maximum budget of the item. The funds will need to be sent via Zelle, Cash App or Bank Wire within 2 business days after the contract is signed, or we will cancel the contract.
3. After the contract is signed and the deposit and finder’s fees are received in full, we will begin searching our global network for your dream luxury item! Depending on how rare the item is, we may be able to find it quickly, or it could take some time. Please give us a maximum of 90 days (from the date of the contract being signed and deposits received in full) to fulfill your VIP Shopping request. 

Every time we believe we have found an item that fits the bill for what you are looking for, we will send you an email with the full details. We will keep your maximum budget in mind, but will try to source the item for even less if we can! You may choose to accept or reject the items we send. If you accept the item, you will need to pay the remaining balance within 2 business days of accepting the request (we will provide the total due at that time based on the total purchase price). We will purchase the item and have it shipped to Haute Lady right away. Once in our possession, we will re-authenticate it and then ship it to your home - fully insured, with signature required.

If you reject the item, you will need to let us know specific reasons why so that we can continue searching for you with an even sharper focus.

Please do not submit a request for VIP Shopping if you are not yet in the market or prepared to buy the item. We do not offer VIP Shopping services for shoes, clothing or items with a market value below $2,000.

If we find the item for cheaper than your maximum budget, we will also reduce our finder’s fee to be 10% of the total final cost of the item. When we send you your balance due statement, we will reduce the final amount for our finder’s fee accordingly. Although you pay a finder’s fee upfront that is equivalent to 10% of the maximum budget for the item, we will update this amount depending on the final purchase price of the item.

For example, if you are searching for a coveted Birkin bag and your maximum budget is $20,000, our finder’s fee due upfront would be $2,000. You would send us a deposit of $10,000 plus the finder’s fee of $2,000 in order for us to kick off the VIP Shopping process ($12,000 total would be due upfront). Let’s say we find your dream Birkin bag, and the total cost of the bag is $19,000. You love the bag and accept the offer! Our finder’s fee would be reduced to $1,900. Since you sent us $2,000 already toward our finder’s fee, we will reduce your final payment by $100. You would owe the remaining balance on the bag ($9,000), and we would reduce that amount by $100. This means, your final payment due to us would be $8,900. 

However, keep in mind that the non-refundable portion of the finder’s fee (10%) will always be based on the maximum budget for the bag. This means, if using the previous example shared, if you decided not to accept any of the Birkin bags we presented to you within 90 days of our VIP Shopping efforts, we would return your $10,000 deposit and 90% of the $2,000 finder’s fee ($1,800). We would keep 10% of the finder’s fee ($200) as compensation for our time spent trying to help you find the item.

We do our best to find all VIP Shopping items as quickly as possible! Depending on how rare the item is, it can take a while to find a “diamond in the rough.” Please give us a maximum of 90 days to find your VIP Shopping item (from the date of the contract being signed and deposits received in full) to fulfill your request. We will keep you updated throughout the process with how the search is going.

Please note that depending on where we source the item, it could take 2-3 weeks to arrive at our facilities in the US before we can ship it to you. We will keep in constant communication with you about the potential timeline of an item’s delivery when we email you the details of an item we have found before you choose to accept or reject it.

In the rare event that we cannot fulfill your VIP Shopping request within 90 days from the date of the contract signed AND deposits received in full, we will return your full deposit and 90% of the finder’s fee. 

Please note that 10% of the finder’s fee is non-refundable, and covers the cost of our dedicated time spent searching for your perfect item. 

A VIP Shopping request would only ever NOT be fulfilled if the item is deemed too rare after we have spent significant time and effort to find it for 90 days with no luck, OR if we have found the item for you, but you have rejected all offers for the item in the 90 days of our search.

We cannot accept payment plans on the deposit or finder’s fee for items purchased for VIP Shopping. The deposit and finder’s fee must be sent to us via Zelle, Cash App or Bank Wire.

If you would like a payment plan for the remaining balance of your VIP Shopping purchase using Klarna or Affirm, we can set up a custom listing on our website for you to complete the payment.

Please let us know upfront if this is a service you are interested in when you fill out the Personal Shopping form.

Yes! Haute Lady sells LIVE on TikTok Shop and WhatNot and would love for you to tune into the live sales to join in on the fun! We often host theme nights that are filled with fun outfits or costumes, games + giveaways, surprise bag drops, and incredible flash sales only available during the lives! Even if you don’t buy from our live sales, we hope you’ll stick around for the show.

We will be testing out different dates, times and formats for our first live shows, but will update our site FAQs when we land on a more consistent weekly live schedule you can follow.

For now, be sure to follow Haute Lady on Instagram where we will post updates on our live schedule in our Stories, and on TikTok and WhatNot where we will be selling live.

A “Presale” item from our Instagram is available to purchase, but Haute Lady does not yet have the item in our possession. Presale items can either be: 

1. An item that Haute Lady recently purchased for our store and is currently in transit to us from our suppliers; or 
2. An item that is available to purchase through our trusted supplier network and is available for us to order on your behalf.

Presale items typically sell out quickly because they are some of the best deals on the market. These deals are also offered to multiple other resellers and their clients, which means they often sell fast! So if you see a presale order you like, consider acting quickly by sending us a DM and sending over payment for the item before it sells out.

As with all items we sell, presale items are also backed by our 100% authenticity guarantee. All items will ship to Haute Lady to re-authenticate through Entrupy before we send them off to your home. 

Presale items can sometimes take 2-3 weeks to arrive from across the globe to our store in Atlanta, so please set your expectations accordingly if you decide to purchase Presale.

To view our Presale items, be sure to follow Haute Lady on Instagram and turn on notifications for our IG Stories, where we post deals frequently. You can also look at our IG Highlight Reels, where we keep an archive of Presale deals (and be sure to check out the CC Bags and H Bags Highlights for those specific brands). We try to keep Highlights updated, but please note that if you reach out about an item from our Highlights Reel, it may have already sold but hasn’t been removed from our Highlights yet. We will let you know - just send us a DM or an email to hellohautelady@gmail.com. 

*Note that we sometimes also refer to Presale items as “Preorder” or “Available to Order.”

If you would like to purchase a presale item from our Instagram Stories or Highlights, please reach out to us immediately by direct message on Instagram or by email at hellohautelady@gmail.com so we can verify that the item is still in stock.

After we confirm the item has not sold and is still available to purchase, you can pay us through our website or through payment methods like Zelle, Cash App or bank wire.

For the best possible deal, we accept Zelle, Cash App or bank wire transfer for presale items. Note that these payment methods are the only way to receive the stated presale price as posted on our Instagram Stories and Highlights, and all other payment methods will incur a 3.5% payment processing fee.

If you prefer to pay through our website, we will set up a custom listing for your item, which will allow you to pay by all major credit cards, PayPal, ShopPay, Klarna or Affirm. Please note that to pay through our website, we will need to add a 3.5% fee to cover processing charges.

Please keep in mind that if you message us asking for more photos or information about a Presale item that the item may sell out while we are reaching out to our vendors for more info on your behalf. If you are interested in purchasing an item, we recommend securing it as quickly possible by sending payment. We cannot stress enough that these items can and do sell out quickly, and if we are having to reach out to our partners for more info about the item, they may sell it to someone else during that time.

We also reserve the right to no longer serve customers who abuse the Presale process by reaching out to us constantly to ask for more photos and more info on Presale items, but who consistently do not make any purchases. Our time is precious (as is yours!) and we reserve the right to no longer answer inquiries if we deem a customer to not be a serious client.

We sure do! The best way to find out about flash sales, coupons and discounts is to follow us on social media (on Instagram, TikTok and Facebook) and to subscribe to our newsletter. 

If you sign up for our newsletter, we will send you a $50 coupon towards your first purchase with us! (link to newsletter signup) We promise we do not send many newsletters out (we’ll be honest - we don’t like them, either!) and when we do, it will be for huge announcements, large sales or crazy deals - so be sure to subscribe!

We also offer discounts during our live sales on TikTok and WhatNot. Be sure to follow us and tune in to shop the sales!

Finally, if you’re looking for the best possible deal on an item, we can usually offer a discount if the item is paid in full through Zelle, Cash App or bank wire. Please send us an email to hellohautelady@gmail.com if you would like to discuss this option.

We accept all major credit cards, PayPal, ShopPay, Klarna and Affirm through our website.

If you’re looking for the best possible deal on an item, we can usually offer a discount if the item is paid in full through Zelle, Cash App or bank wire. Please send us an email to hellohautelady@gmail.com if you would like to discuss this option.

Yes, payment plans are offered via the ShopPay, Klarna and Affirm payment options at checkout. If you are having any issues with these options, please contact us so we can help troubleshoot.

Sales tax is determined at checkout based on the tax rate for the zip code of your shipping address. If you request a change to your shipping address, the sales tax rate will be recalculated according to the new zip code. Any additional sales tax charges incurred must be settled in full before your order can be shipped.

Haute Lady is a small business started by a full-time working mom with a dream to bring beautiful luxury items to other amazing women at a great price, making luxury fashion more accessible and attainable.

However, because we are a small business, it means that we cannot always match the crazy deals and discounts you may find on some of the larger or more established resale sites.

The prices we offer on our items are typically only a small percentage higher than the amount it cost us to purchase that item on the wholesale and resale markets. We keep our margins as low as possible and have even lost money on certain items just to help our clients afford their dream bag and bring a smile to their faces. 

While we do our best to seek out the most competitive deals and prices across all of our inventory, we won’t always be the lowest, but we do try! At the end of the day, we are a business, and we need to be able to cover our operating costs and make money in order to keep the business running.

Thank you for your support of our small business! It means the world.

Please allow up to 3 business days for your order to be processed for shipping. You will receive an email with shipping confirmation and tracking information after your order has shipped.

Please ensure you enter the correct shipping address at checkout, as we cannot change the package’s destination once the package label has been created in our system.

For all orders placed within the continental United States, we provide fully insured ground shipping via UPS Ground, FedEx Ground or USPS.

We ship all items fully insured (insured for the full value of your order) and with signature required at delivery. If you are unable to sign for your package, you can request to have it held for pickup with the courier. 

In rare instances, we will consider removing the signature requirement if a buyer requests it by contacting us before the item has shipped. Please note that by waiving the signature requirement, you accept full financial responsibility for the item once it leaves our facility.

Haute Lady cannot guarantee delivery by a specific date or time, as delays may occur due to weather or other factors beyond our control with the shipping carrier.

Please note that we photograph and video tape the packing of all items prior to being shipped as well in order to protect ourselves from fraud and bad characters who may try to make false claims against our business to request fraudulent returns or make false claims.

Yes! Please reach out to us to calculate shipping costs for an international order. Items shipped internationally are sent via USPS and declared at full order value. Please consult your country's import fees and taxes prior to purchasing.

Please contact us at hellohautelady@gmail.com. We may be able to ship an item expedited, but you will need to pay for the difference in cost, which is typically around $50.

We specialize in consignment, and offer a seamless process to sell your authentic luxury items by consigning with us. Our consignment services are more straightforward from the traditional percentage-based commission systems most consignment businesses offer. 

To consign with us, you will submit your item for a quote by filling out the form on our Sell With Us page. We will respond with a price quote within 2 business days, and the price we agree to is the price you will get paid when the item sells.

If you're happy with the price we offer, you will accept the quote and sign our consignor contract (link to contract). After the contract has been signed, we will reach out to you to arrange free shipping of the item. We will provide a fully-insured shipping label with either UPS, FedEx or USPS and you will drop the package off at the appropriate courier. 

We'll take care of the rest, from authentication to promoting your beloved treasures across all of our selling platforms. Your item will be featured on our website, social channels, live sales on TikTok and WhatNot, and in communities where we sell to luxe audiences.

As soon as your item sells, you will receive the agreed-upon price within 3 business days, with no hidden fees or commissions. It's a transparent and collaborative approach to help you earn the value of your luxury possessions.

Please note that we accept limited items for consignment on a case-by-case basis depending on our current inventory needs, and if we do not think we are the right fit for you to sell your luxury item with us, we will let you know after submitting the consignment form. 

Learn more by visiting our Sell With Us page.

At Haute Lady, we only sell 100% authentic items, which means we will also only accept authentic items for consignment.

Please include any proof of authenticity you have for your item along with the item when you ship it to us. This could include original store receipts or third-party authentication certificates.

After we receive your item, we will re-authenticate it using Entrupy, or an equivalent third-party authentication service like Real Authentication.

If your item is found to be inauthentic, you will be charged a $200 fee to cover the authentication fees and shipping costs incurred. We will ship the item back to you after you have paid the fee.

Please see our consignment contract (link to contract) or reach out to us if you have any questions.

We typically accept handbags, small leather goods (SLGs), handbag accessories and jewelry for consignment selling. We do not accept shoes or clothing at this time.

We prefer items that are in “Pristine” to “Very Good” condition, but are open to “Good” quality if the item is highly sought after or a coveted vintage piece.

We accept both current season styles and vintage items. 

The brands we currently accept include: Bottega, Cartier, Celine, Chanel, Dior, Fendi, Goyard, Gucci, Hermès, Loewe, Louis Vuitton, Prada, Valentino, Van Cleef, Versace and Yves Saint Laurent.

Please note that we accept limited items for consignment on a case-by-case basis depending on our current inventory needs, and if we do not think we are the right fit for you to sell your luxury item with us, we will let you know after submitting the consignment form. 

Learn more by visiting our Sell With Us page.

Sometimes, consignors send us items that are no longer as popular on the market or as trendy as they used to be. In these cases, items may take longer to sell, or sometimes will not sell at all. 

In addition, luxury fashion has seen a significant slowdown in recent months, and resellers globally are experiencing much longer sales cycles than in years past.

We always do our very best to set the most competitive prices so that your items will sell in a timely fashion, and we list these items for sale across multiple platforms. When someone trusts us with an item, we treat it as if it is our own and put the utmost care, time, and effort into selling it.

However, please remember that current luxury market conditions are beyond our control, and as such, we cannot guarantee that an item will sell. What we can guarantee is that your item will be stored safely at all times prior to it selling or being shipped back to you. We can also guarantee that we will put our most dedicated efforts into trying to sell your item while it is in our care.

If your item has not sold within 90 days of delivery to Haute Lady, we will reach out to you to determine if you would like for us to ship it back to you for free. You can also choose for us to continue trying to sell the item for an additional 60 days. If the item still has not sold after that time period, we will send the item back to you, free of charge.

All consignors will be required to sign a contract, which you can find here (Clare to provide link to contract).

No, we do not charge any consignment fees. When you fill out the form on our Sell With Us page, we will offer you a fixed payout amount for your item. 

After the item sells, you will receive the exact amount we agreed upon without any deductions or hidden consignment fees.

Payouts are processed within 3 business days after your item sells. 

We will email you to determine which payout method you prefer, typically through PayPal, Venmo, Cash App, Zelle or bank wire transfer. We can also mail you a physical money order if you prefer.

Due to the nature of our unique, carefully curated sourcing process, and because we also accept limited consignment pieces, we do not accept order cancellations or returns.

Please consider this policy while shopping, and before completing your purchase, review the item carefully. 

Note that all items listed are pre-owned unless explicitly stated in the listing, which means they may not be in perfect condition. Make sure to examine all photos carefully before completing a purchase. If a flaw is visible in a photo but not mentioned in the written description, the listing is not considered misrepresented.

All sales are final unless we fail to describe a significant defect. Only under these rare circumstances will we review a return request. If you feel you have received such an item, you need to contact us immediately with detailed photos of the item at hellohautelady@gmail.com within 48 hours of delivery, as indicated by the package tracking.

Please note that we photograph and video tape the packing of all items prior to being shipped as well in order to protect ourselves from fraud and bad characters who may try to make false claims against our business to request fraudulent returns or make false claims.

We get this question a lot! 

It would be impossible for us to answer this question in a short FAQ section of our website, but we are passionate about helping others and would love to help you if we can. A rising tide raises all ships!

Please send a note to hellohautelady@gmail.com. Depending on the level of interest we get, we are considering starting a private coaching service and/or creating a cohort of new luxury resellers to help guide you through the process to get up and running. More to come!

We’ve been there before and are thankful to the other resellers who helped guide us along the way when we were just getting started! 

Please send us a note to hellohautelady@gmail.com and we will see if we can help.

We love partnering with brands and businesses to promote products and services we believe in. 

Please send us a note to hellohautelady@gmail.com and we can send you our media kit and discuss potential partnership opportunities.

I’m another reseller or luxury business and think we should partner up for a collaboration. Would you be open to that?

Absolutely!

Please send us a note to hellohautelady@gmail.com with more details! We will be in touch soon.

Have a question not answered on the FAQs page? Send us an email to hellohautelady@gmail.com and we will get back to you as soon as we can! 

If you have not heard back within 2 business days, feel free to bump the message in our inbox, as we do get many emails every day. 

We appreciate your patience and understanding!