Refund policy

Due to the nature of our unique, carefully curated sourcing process, and because we also accept limited consignment pieces, we do not accept order cancellations or returns.

Please consider this policy while shopping, and before completing your purchase, review the item carefully. 

Note that all items listed are pre-owned unless explicitly stated in the listing, which means they may not be in perfect condition. Make sure to examine all photos carefully before completing a purchase. If a flaw is visible in a photo but not mentioned in the written description, the listing is not considered misrepresented.

All sales are final unless we fail to describe a significant defect. Only under these rare circumstances will we review a return request. If you feel you have received such an item, you need to contact us immediately with detailed photos of the item at hellohautelady@gmail.com within 48 hours of delivery, as indicated by the package tracking.

Please note that we photograph and video tape the packing of all items prior to being shipped as well in order to protect ourselves from fraud and bad characters who may try to make false claims against our business to request fraudulent returns or make false claims.